Returns & Exchanges

We hope you will be happy with your purchase, of course.
Is the product not quite what you expected?
Please send an email to info@coisa.nl within 14 days of receiving your order.

COISA will then send you a return label, allowing you to return the item free of charge via a PostNL service point. We must receive your return within 10 working days of the date of purchase.

COISA will cover the return shipping costs within the Netherlands. You can easily find a PostNL service point near you at www.postnl.nl.

Return shipping costs for items sent from outside the Netherlands are at the customer's expense.
Once we have received your return, we will send the requested replacement item as soon as possible, provided it is in stock. We will send you one replacement item free of charge.

Would you prefer a refund? The amount will be refunded within 5 working days to the bank account or credit card used to make the original payment.

Return address:
COISA
Prinses Margrietlaan 54 a
3051 AX Rotterdam
The Netherlands

Telephone:
+31 6 50737516