Frequently Asked Questions

How do I care for my COISA?
With a little love and care, your COISA will bring you pleasure for many years to come.
We recommend hand washing your COISA. Use a small amount of detergent, preferably a special wool detergent, and avoid using fabric softener.
After washing, do not wring out your COISA. Instead, gently remove excess water and leave it to dry flat.

What should I do if my COISA starts to pill?
Pilling can occur when wearing or washing knitted garments.
The fluffier, hairier or more voluminous the knit, the greater the chance of pilling.
Pilling is not necessarily related to the quality of the yarn. In fact, the softer and more luxurious the knit, the more likely it is to pill.
Garments made from these fabrics can usually be maintained easily using a battery-operated fabric shaver or a cashmere comb.
Strictly speaking, when the little bobbles can be removed with a fabric shaver or comb, this is not considered damage to the fabric.
A good-quality knit will not become thin or worn-looking when the pills are removed.
You can think of pilling as excess fibres working their way to the surface. Over time, pilling will generally become less frequent.

What exactly do we mean by 'fair production'?
All COISA products are made in small workshops in Portugal, Italy and Belgium.
The work in these factories is carried out under good working conditions, and child labour is strictly prohibited.
In addition, the workshops are Oeko-Tex certified. This means that waste materials are separated and recycled.
All water used on the premises is also treated using dedicated water treatment systems.

How can I place an order?
To add a product to your shopping bag, select your preferred colour and click on 'Add to shopping bag'.
Click on 'Checkout' to review the items in your shopping bag.
You can remove items by clicking on 'Remove'.
Click on 'Continue shopping' to keep browsing, or click on 'Checkout' when you are ready to complete your purchase.
Please note: All prices are shown in euros and include 21% VAT. COISA offers free standard shipping on orders over €45 within the Netherlands.

Is my personal information treated confidentially?
Your personal information is treated confidentially and will never be sold or rented to third parties.
To register with COISA, we ask for your name, email address, gender and telephone number.
To process your online order, we need your billing address, delivery address and payment details.
Where necessary, this information may be shared with a payment provider to verify and process your order.

I tried to place an order, but it didn't work. What should I do?
Please contact us by email at info@coisa.nl or give us a call on +31 6 50737516.

Payment
Which payment methods does COISA accept?
Visa
MasterCard
American Express
iDEAL
PayPal
Bank transfer
Maestro

Is the payment process secure?
All sensitive information and credit card details you provide are processed using Secure Socket Layer (SSL) technology. This encrypts your information before it is sent to us, protecting it against unauthorised access.

Which bank account should I use for a bank transfer?
Please send payments to:
Company name: Enfin Fashion
IBAN: NL88RABO0170783073
SWIFT/BIC: RABONL2U

Shipping
COISA ships all orders within the Netherlands and Belgium using a standard delivery service via PostNL.

Returns and Exchanges
What is COISA's return policy?
Please see our full Returns & Exchanges Policy for more information.

I received the wrong item. What should I do?
If you have received the wrong item, please send us an email at info@coisa.nl. You can expect a response from us within 24 hours.

Can I exchange an item for a different colour?
Yes, you can exchange any item for a different colour free of charge, provided the requested colour is in stock.
We will send you one replacement item free of charge.

Discount code
You can enter your discount code during the checkout process. The discount will then be applied automatically to your order.

Can I get a refund instead?
Yes, you can also choose to receive a refund. Please clearly indicate this on the return form or in your email, and we will ensure that the amount is refunded to your account within 5 days.